Privacy Statement and
Online Ordering Information for
The Butterfly Place

The Butterfly Place has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: The Butterfly Place - Westford, Massachusetts.

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.

Our site uses cookies to keep track of your shopping cart and to simplify the ordering process for repeat customers.

Our site uses a form for customers to order butterfly-related products. We collect visitor's contact information (like their email address) and financial information (like their credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the customer when necessary (such as in the instance of out-of-stock merchandise.) Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is solely used to bill the user for products ordered.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All order transactions are encrypted and carried out in a secure server environment using VeriSign SSL 3.0, RC4 with 128 bit encryption (High); RSA with 1024 bit exchange, the strongest encryption available.

Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving communications from us. Please choose from the following options:

1. You can send email to remove@butterflyplace-ma.com
2. You can send mail to the following postal address:
   The Butterfly Place, 120 Tyngsboro Road, Westford, MA 01886
3. You can send a fax to: (978) 256-1080

Correct/Update

This site gives users the following options for changing and modifying information previously provided.

1. You can send email to update@butterflyplace-ma.com
2. You can send mail to the following postal address:
   The Butterfly Place, 120 Tyngsboro Road, Westford, MA 01886
3. You can send a fax to: (978) 256-1080

Delivery Standards

All merchandise is delivered by the U.S. Postal Service within a maximum of 1 week.

Merchandise Return Policy

All merchandise is guaranteed. Full refunds are offered if merchandise is returned within 30 days.

Problems Ordering Online

Although our shopping cart is tested and should work with all browsers, problems that are beyond our control may occur with certain browser settings, particularly those involving Internet Explorer 7 and Internet Explorer 6, Service Pack 2. Upon installing a Windows update, where settings may have been changed without your direct knowledge, you may suddenly find that you can no longer access or use our shopping cart. In these instances, you may simply prefer to use the far less problematic Firefox browser. You may download the latest version of the free Firefox browser by clicking here.

If you would prefer to continue using Internet Explorer, the following are some troubleshooting suggestions.

“The Page Cannot Be Displayed” Error Message: If you receive this error message after clicking the "Add Items to Cart" button, there is the possibility that Internet Explorer may not be configured to use both SSL 2.0 and SSL 3.0 secure sockets layers. Use the following procedure to verify that Internet Explorer is configured to use both SSL 2.0 and SSL 3.0. On the Tools menu in Internet Explorer, click Internet Options > Advanced > Security. Then click to select the “Use SSL 2.0” and “Use SSL 3.0” check boxes if they are not already selected, and then click Apply. For more information, visit the Microsoft Knowledgebase Article # 870700.

“The Page Cannot Be Displayed” Error Message: In another instance, there is the possibility that your computer is not using 128-bit encryption. To determine the current level of encryption on your computer, click About Internet Explorer on the Help menu. The level of encryption on your computer is displayed next to the words "Cipher Strength." A 40-bit cipher strength or 56-bit cipher strength indicates that the Internet Explorer High Encryption Pack or Microsoft Windows 2000 High Encryption Pack has not been installed on your system. A zero-bit cipher strength indicates that a previous installation of the encryption pack may be corrupted. For more information, and to download the Microsoft High Encryption Pack, visit the Microsoft Knowledgebase Article # 303807.

“Nothing Added to Cart” Error Message: As is the case with most online shopping carts, ours requires that your computer be setup to allow session cookies. Cookies have earned a bad reputation in recent years, with many computer users erroneously equating cookies with spyware. Although most spyware uses cookies, most cookies are not spyware! Our shopping cart session cookie obtains no information from your computer but simply allows our site to “remember” the items which you would like to order through the end of the checkout process, after which time the cookie expires. To enable session cookies, go to Internet Options > Privacy > Advanced. Check the box which says “Override automatic cookie handling”, click the radio buttons to allow First-party Cookies and Third-party Cookies, and check the box which says “Always allow session cookies”. Our shopping cart uses a second cookie, which is installed on your computer only if your computer is setup to allow this type of cookie, which will “remember” your name, address, and other non-secure identifying information during subsequent visits to our site. Most repeat customers appreciate the convenience of not being required to re-enter this basic information at the time of each visit. For more information, visit the Microsoft Knowledgebase Article # 283185.

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact

The Butterfly Place
120 Tyngsboro Road, Westford, MA 01886
(978) 392-0955